Return Guidelines

1. Introduction

Welcome to Wholesale Shop Inc. We value your business and strive to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from Wholesale Shop Inc. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.

This document is designed to provide clear and comprehensive information regarding our procedures for handling returns and refunds. We encourage you to review this policy carefully before making a purchase. If you have any questions or require further clarification, please do not hesitate to contact our customer service team.

Please note that this policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates. Continued use of our services after any changes constitutes acceptance of the new terms.

2. Our Commitment

At Wholesale Shop Inc., we are dedicated to providing high-quality products and exceptional customer service. However, due to the nature of our business and the products we sell, once an order is confirmed and paid for, we generally do not accept cancellations, modifications, refunds, or changes. All sales are final, and no returns or refunds will be issued unless the product has a major quality defect that impairs its functionality or usability.

We understand that exceptional circumstances may arise, and we are committed to addressing each case on its own merits. Our team will diligently review all requests for returns or refunds to ensure they meet the criteria outlined in this policy.

3. General Guidelines

3.1. Condition Requirements

To be eligible for a return or refund, the product must meet the following condition requirements:

• Major Quality Defect: The product must have a major quality defect that renders it unusable or significantly impairs its functionality. Minor issues, such as superficial scratches or cosmetic imperfections that do not affect performance, are not considered major defects.
• Unused and Unaltered: Items must remain unused, unaltered, and in their original packaging. All tags, labels, and accessories must be attached and intact.
• Original Packaging: The product must be returned in its original packaging to ensure its protection during transit. Packaging must not be damaged, torn, or otherwise compromised.
• Proof of Purchase: A valid proof of purchase (such as a receipt or invoice) is mandatory for all return or refund requests. The proof of purchase must clearly display the order number, date of purchase, and items purchased.

3.2. Non-Eligible Items

The following items are generally not eligible for return or refund unless they have a major quality defect:

• Products that have been used, altered, or damaged by the customer.
• Items that are not in their original packaging or are missing tags, labels, or accessories.
• Products purchased from third-party sellers or marketplaces unless sold directly by Wholesale Shop Inc.
• Items that are explicitly marked as "final sale" or "non-returnable" at the time of purchase.

3.3. Timeframe for Returns

All requests for returns or refunds must be initiated within a reasonable timeframe after delivery. Generally, we require that customers report any issues within 14 days of receiving the product. However, for major quality defects, we may extend this period at our sole discretion.

4. Initiation Process

4.1. Contact Our Team

Before returning any items, you must contact our customer service team to initiate the return process. Returns shipped without prior authorization will not be processed or accepted.

You can reach us via:

• Email: info@wholesaleshopinc.com
• Phone: (331) 216-2153
• Business Hours: Monday to Friday, 9:00 AM - 5:00 PM

When contacting us, please provide the following information:

• Your full name and contact information.
• Order number and date of purchase.
• Detailed description of the issue or defect.
• Photographic or video evidence of the defect (if applicable).

4.2. Return Authorization

Upon receiving your request, our team will review the provided information and determine eligibility for a return or refund. If approved, we will issue a Return Authorization (RA) number and provide instructions on how to proceed with the return.

4.3. Shipping the Return

You are responsible for shipping the returned item to us at your own expense. We recommend using a tracked and insured shipping method to ensure the safe and timely delivery of the package. Wholesale Shop Inc. is not responsible for items lost or damaged during return shipping.

Please ship the return to the following address:

Wholesale Shop Inc.
307 E Church St Pleasant Plains, IL 62677 United States

5. Damaged, Defective, or Incorrect Items

5.1. Reporting Issues

If you receive a damaged, defective, or incorrect item, please report the issue to us as soon as possible. We require that you notify us within 48 hours of delivery for shipping damages and within 14 days for defects or incorrect items.

5.2. Providing Evidence

To expedite the resolution process, please provide clear photographic or video evidence of the issue. This evidence should clearly show the damage, defect, or incorrect item, as well as the packaging and shipping label.

Send the evidence to info@wholesaleshopinc.com with your RA number (if applicable) and order details.

5.3. Resolution Options

Depending on the nature of the issue, we may offer one of the following resolutions:

• Replacement: If available, we may send a replacement of the same item.
• Refund: If a replacement is not available or feasible, we may issue a refund to the original payment method.
• Store Credit: In some cases, we may offer store credit for future purchases.

The resolution will be determined at our sole discretion based on the circumstances of each case.

6. Refund Processing

6.1. Refund Eligibility

Refunds are only issued for items that meet the condition requirements outlined in this policy. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

6.2. Refund Methods

Approved refunds will be processed to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

6.3. Partial Refunds

In some cases, we may issue partial refunds if the returned item is not in its original condition, is damaged, or is missing parts not due to our error.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item for a refund and place a new order for the desired product.

8. Policy Adjustments

Wholesale Shop Inc. reserves the right to:

• Modify the eligibility criteria for returns and refunds without prior notice.
• Decline returns that do not meet the condition requirements.
• Determine appropriate resolutions at our sole discretion.
• Update or change this policy at any time to reflect changes in our business practices or legal requirements.

9. Contact Information

For any questions, clarifications, or assistance regarding this policy, please contact us:

We are here to help and will respond to your inquiries as quickly as possible.

10. Conclusion

Thank you for choosing Wholesale Shop Inc. We appreciate your business and are committed to ensuring a positive shopping experience. By understanding and adhering to this Refund Policy, you can help us process your requests efficiently and effectively.

We continuously strive to improve our products and services, and your feedback is invaluable to us. If you have any suggestions or comments, please feel free to share them with our team.